At Festalfeels.com, we aim to provide high-quality products and a great shopping experience. However, if you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
1. Eligibility for Refunds and Returns
To be eligible for a return or refund, the following conditions must be met:
- Video Proof: You must provide a clear, unedited video showing the unboxing of the product, starting from the sealed package to the condition of the product upon opening. The video must clearly show the product’s condition and any issues that are claimed.
- No Video, No Return or Refund: If no video is provided, we will not accept any returns or issue refunds.
- Broken Seal: The product must have its original seal intact.
- If the seal is broken or tampered with, the item will not be eligible for return or refund under any circumstances.
2. Conditions for Refunds
- Refunds will only be processed if the product is found to be damaged, defective, or incorrect based on the video proof provided.
- All refund requests must be submitted within 7 days of receiving the product.
3. How to Request a Return or Refund
- To initiate a return or refund, please email us at [email protected] with your order details, the unboxing video, and a description of the issue.
- Our team will review the video evidence and contact you within 3-5 business days with further instructions.
4. Non-Returnable Items
- Products without video proof of the unboxing.
- Products with the seal broken or tampered with.
- Items that have been used or are not in their original condition.
5. Processing Refunds
- Approved refunds will be processed to the original payment method used at the time of purchase.
- It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
6. Damaged or Defective Items
If you receive a damaged or defective item, please ensure the damage is clearly visible in the unboxing video. We will assess the damage based on the video evidence and, if approved, will offer a replacement or refund.
7. Contact Information
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
- Email: [email protected]